Cancellation and Refund Policy

Cancellation and Refund Policy for B1 - A2 - A1 Exam

Should you need to cancel your exam, decided not to proceed, change of mind or any other cause, you will be charged at least £25 Admin Fee. It applies, regardless you have a date or time confirmed. As soon as you have submitted and paid, a minimum of £25 admin fee will be charged.

If you have paid £175 for B1, A2 or A1 Exam, least charge will be £25 + Trinity Refund Policy.

If you have paid £200 for B1, A2 or A1 with Online System, least charge will be £50 + Trinity Refund Policy

If you have paid £235 for B1, A2 or A1 with Online System + 1 exam + 1 Free Re-Sit, least charge will be £55 + Trinity Refund Policy.

If you have paid £320 for B1, A2 or A1 with Online System + 1 Exam + 1 Free Re-Sit + Virtual ONE TO ONE Training via WhatsApp, least charge will be £140 + Trinity Refund Policy.

If you wish to change Exam Date or Time, it is FREE for One TIME ONLY provided you have notified within 24 hours of getting the confirmation of the Exam.

For both of the cases, the max, we can refund will not be more than £150 provided you have also read Cancellation Policy from Trinity.  

Read Cancellation Right for Trinity: Max £150 refund provided you have adhered to their Policy


Trinity College London Website Terms and Conditions for Booking Secure English Language Tests (SELTs)


These are the online booking terms and conditions (Terms) of supply for The Site is operated by Trinity College London (Trinitywe , usand our).

We are regulated by the Office of Qualifications and Examinations Regulations (OFQUAL), the organisation responsible for maintaining standards across general and vocational qualifications in England and vocational qualifications in Northern Ireland. For further information, please go to:

Any reference to a secure English language test (a SELT) in these Terms is a reference to the following language exams taken at a Trinity SELT centre: our Graded Examinations in Spoken English (GESE Exam) and/or our Integrated Skills in English (ISE Exam).

Any reference to an entry application (Entry) means a request by a candidate named in the application form (you and your) for a SELT to be arranged by us and for your performance at that SELT to be assessed by one of our examiners in accordance with our assessment criteria. For further information about the content and format of our exams, please refer to the GESE Exam Information Booklet and/or the ISE Exam Information Booklet ( ISE I , ISE II , ISE III ) ( collectively, the Regulations ).

The Regulations form part of these Terms. Where applicable, we will refer you to the Regulations throughout these Terms, but this should not be taken as a substitute for reading the applicable Regulations document in full.

The contract (Contract) is made between you or, if you are a minor, your parent or legal guardian acting on your behalf, and us (collectively, the parties) whether or not the booking of your SELT is carried out by you personally or for you by a third party acting on your behalf. By booking any of the SELTs offered on this Site, you agree to be bound by these Terms.

You should print a copy of these Terms for future reference. Use of the site itself is subject to our website Terms of Use.

There are a number of policies that may also apply to the provision of SELTs, including, for example, our SELT Candidate and Security ID Policy and Malpractice Policy. Our policies are located on our Policy page.

We reserve the right to change these Terms from time to time by changing them on the Site, although no such change will affect any SELT you have already booked with us. These Terms were last updated on 12 October 2016.

Choosing the correct SELT

It is your sole responsibility to check that you are taking the correct SELT for the purposes for which you intend to use it. As every candidate's individual circumstances and requirements will vary, it is essential that you make your own enquiries about which level of SELT you should take. We strongly recommend that, before booking your SELT (and depending on the purpose for which you are taking your SELT), you check which SELT you require with your sponsor (your employer or educational institution), an immigration adviser/solicitor, on the Home Office website or on the Transport for London website, as appropriate.

Please note that we are unable to provide immigration advice and that any information provided by us on SELTs is for general guidance purposes only. We accept no responsibility that your choice of SELT is correct for the purposes for which you intend to use it.

Booking your SELT

In order to book your SELT with us you must first make an Entry by completing the application form on the Site which will require you to follow the prompts that will appear on-screen.

You must ensure that any details you provide are accurate. To book a SELT with us, you must provide us with accurate contact information, including your name, postal address, telephone number and email address. Regardless of whether you book the SELT or the SELT is booked on your behalf by a third party,you are responsible for the information provided to us for your booking and for ensuring that the details provided to us are correct and complete, and for informing us of any changes to the information provided.

Please note that the information provided about your identity in your Entry application must match the identity information you bring on the day of the SELT or you will not be able to take the SELT. For further information about identity information, please refer to our Candidate Identification and Security Policy for SELTs.

You may check and correct any input errors in your Entry up until the point at which you submit your Entry to us by clicking the "Pay Now" button on the checkout page.

Following your Entry application, you will receive an e-mail from us acknowledging receipt. Please note that this does not mean that your Entry application has been accepted. Your Entry application constitutes an offer to us to book your Entry at a SELT on a specified day at a specified location. All Entries are subject to approval by us in all cases, and we reserve the right, in our sole and absolute discretion, to decline any Entry, without giving a reason.

You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the SELT in the event that your Entry is accepted by us. Where we accept your Entry, we will confirm such acceptance by sending you an e-mail thatconfirms that we have accepted your Entry to your chosen SELT (an Entry Confirmation). The Contract will only be formed between the parties when we send you an Entry Confirmation. After entering into the Contract, we will be under a legal duty to provide the SELT as agreed in the Contract.

The Contract will relate only to the SELT that we have confirmed in the Entry Confirmation. We will not be obliged to arrange, or assess you, in any other SELT which may have been part of your booking until your Entry to that other SELT has been confirmed in a separate Entry Confirmation.

Please note that you will not be able to make multiple live Entry applications for the same level of SELT. If you need to book your SELT again because, for example, you did not pass at the first attempt or you had to cancel your booking, you will only be able to re-book the SELT once the first SELT has taken place or your original booking has been cancelled.

If you pass the SELT, you will not be entitled to re-take the SELT or a lower level of SELT for a period of two calendar years from the date when you took your SELT.

Our SELTs are currently available to be taken in the UK only, at the locations stated on the Site.

You are normally able to book your SELT until 9 AM (GMT) on the day before such SELT is due to take place, as long as there is availability for the particular SELT you wish to book. However, you are advised to book as soon as possible to avoid disappointment.

SELT date and location

When you make your Entry on the Site, you will be asked to request a SELT date. The SELTs are run on fixed days of the week, as detailed on the Site, and you will be asked to select the day and date of the SELT that you wish to sit.

Please note that we reserve the right to cancel or postpone a SELT date at short notice or to change the SELT location, in which case you will be entitled, at your discretion, to take the SELT at a proposed later date, or to receive a full refund of any examination fee (an Entry Fee) you have paid to book the SELT on the original date and/or location.

Acceptable Behaviour

If you display threatening, abusive or dangerous behaviour towards us or any of our staff or personnel, then we reserve the right to refuse to allow you to take the SELT. In such circumstances you will not be entitled to a refund of the Entry Fee and we reserve the right to prevent you from sitting any SELT in the future if we feel that is necessary for the protection of our staff or personnel.

About us

We are a private company limited by guarantee registered in England and Wales (registered number 02683033) whose registered office is at the Blue Fin Building, 110 Southwark Street, London SE1 0TA, United Kingdom. We are also a registered charity in England and Wales under number 1014792. Our UK VAT registration number is 228 1298 05.

Your personal information

When you book your SELT with us on the Site you will need to provide us with certain personal information to enable us to process your application.

If you book your SELT through a third party we will assume that you have given your consent to that third party to process your personal data unless you advise us to the contrary.

Our Privacy Policy sets out how we use any personal information you give us.

Age of consent and entry

If you are making an Entry on your own behalf, you confirm that you are 18 years of age or older and that you are legally capable of entering into binding contracts. If you are under 18 years of age and you wish to enter a SELT, you must get your parent or legal guardian to agree to these Terms and make the Entry and payment on your behalf.

In order to sit your SELT, you must be aged 5 years or above at the time of the SELT.

SELT price and payment

All of our SELTs are subject to an Entry Fee, the prices of which are stated on the Site. Entry Fees may be subject to change from time to time. Changes to our Entry Fees will not affect those SELTs in respect of which we have already sent you an Entry Confirmation.

Booking through our Site may also incur credit card or other transaction charges which are as quoted on our Site at the time of booking, and which may be liable to change from time to time. In accordance with our Privacy Policy, you agree in particular that we may disclose your personal details to our banking suppliers so that they may process your payment in a secure online environment.

The relevant Entry Fee must be paid in full by credit or debit card at the time of making your Entry application. This can be done by following the prompts that will appear on-screen on the Site or by contacting us at the phone number provided on the Site.

If your credit or debit card is declined, your Entry application will not be processed. You will be responsible for making a new Entry application using a valid form of payment.

Entry Fees at present do not include VAT or other sales tax. However, if VAT or any other sales tax becomes applicable between the date of your Entry Confirmation and the date of the SELT, we reserve the right to add the VAT or other sales tax due by you.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason.

Taking your SELT

All information about SELTs can be found online on the Site and/or in the applicable Regulations

On the day of taking the SELT, you will need to bring a form of identity specified in our Candidate Identification and Security Policy for SELTs. This is for identification and registration purposes and must match the ID details you registered via the Site. Biometrics solutions and/or voice recognition technology will also be used for identification verification.

Please note that the SELT will be recorded using CCTV for identification verification, standardisation, examiner training purposes and to ensure that malpractice does not take place. Further information about this can be found in our Privacy Policy and in the applicable Regulations booklet. If you are a parent or legal guardian contracting on behalf of a minor, you consent to the minor being recorded in accordance with the provisions above.


If you pass the SELT you will receive a certificate ( Certificate). You may get an indication whether you have passed the GESE Exam or not on the day of the GESE Exam but we cannot guarantee this.

We will send you the Certificate by first class post or you can pay when booking your SELT to have it delivered to you securely.

If you pass the SELT, it does not mean that you will be successful in your application for a visa, immigration, citizenship or a private hire driver licence. The exam result and Certificate indicate your aptitude solely for the language element of the application process for a visa, immigration status, citizenship or private hire driver licence but do not guarantee that you will otherwise be successful in your application.

Consumer and cancellation rights

You have a statutory right to cancel a Contract within a period of 14 days after the day on which the Contract is entered into (Cooling-Off Period) without giving any reason subject to our right to retain a reasonable portion of the Entry Fee to reflect the work undertaken by us up to the point of cancellation (please see our refunds policy below).

We extend the right to cancel to all bookings of SELTs, whether or not the cancellation is made within or outside the Cooling-Off Period, subject to our terms below.

To cancel a Contract, you must clearly inform us (at Trinity College London, Recycling Lives Building, 1a Essex Street, Preston, Lancashire PR1 1QE or at of your decision to cancel the Contract by a clear statement or you may complete our Cancellation form available on the Site and returning it to the address specified in that form.

Nothing in this section affects your legal rights.

If, due to the time period between booking your SELT and taking the SELT, you are due to take the SELT before the expiry of the Cooling-Off Period, then you expressly request that we begin the supply of services (i.e. the provision of the SELT) before the end of the Cooling-Off Period.

Our refunds policy

If you cancel your Entry, we will reimburse payments received from you, subject to our statutory right to retain a portion of the Entry Fee to cover our reasonable costs as follows:

  • If you cancel your exam more than 3 Office Days before the exam is due to take place, we will charge 50% of the Entry Fee;
  • If you cancel your exam within 3 Office Days of the exam taking place, we will charge 100% of the Entry Fee.

An Office Day means Monday to Friday, 9:00am - 5:00pm GMT and Saturday 9:00am - 4:00pm GMT and excludes public holidays in England.

If you cancel and reschedule your SELT ( the same exam as previously booked ) on the same day as your cancellation then we will not charge you the reasonable costs incurred as a result of your cancellation and we will charge you a reduced Entry Fee to re-schedule your SELT ( Re-Entry Rate ) as follows:

  • If you re-schedule a SELT that is scheduled to take place more than 3 Office Days after your cancellation, we will charge a Re-Entry Fee of £30 ;
  • If you re-schedule a SELT that is scheduled to take place within 3 Office Days of your cancellation, we will charge a Re-Entry Fee of £60.

It is not possible to re-schedule your SELT or make any changes to your personal details after 10 am on the Office Day before the SELT.

If you book a different SELT or if, on a different day than the day of your cancellation, you re-schedule the same SELT, you will not be entitled to benefit from the Re-Entry Rates above and will be charged the full Entry Fee.

We will process any refund due to you as soon as possible and, in any case, not later than 14 days after the day on which we were informed about your decision to cancel the Contract.

We will refund any money received from you using the same method originally used by you to pay for Entry, unless agreed otherwise.

Our liability

Nothing in these Terms shall limit or exclude our liability to you :

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • under Part I of the Consumer Protection Act 1987;
  • or for any other liability that may not, under English law, be limited or excluded.

Subject to this any liability we do have for losses you suffer arising from any Contract shall not exceed the Entry Fee of the relevant SELT and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your Entry is accepted by us

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.


Trinity makes anonymised SELT scripts available to potential candidates as a resource and for research purposes. You assign all copyright in your exam script to Trinity to use in this way and you agree to waive all moral rights in relation to your exam script.


You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these Terms. We may give notice to you at either the email or postal address you provide to us when submitting an Entry

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these Terms is found to be unenforceable, all other provisions shall remain unaffected.

These Terms may not be varied except with our express written consent.

These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract.

These Terms shall be governed by English law. You acknowledge and agree that the place of any service provided by us as a result of entering into a Contract under these Terms is the United Kingdom. You further agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.

Contacting us

If you have any questions about these Terms or an Entry you have made or if you have any questions or complaints, you can contact us on email or by telephone on 0333 358 3183 between the hours of 8.00am to 6.00pm, Monday to Friday, or 9am - 4pm Saturdays ( please check up to date opening times, including availability over public holidays here ) Alternatively, you may write to us at:

Recycling Lives Building,
1a Essex Street,
PR1 1QE,
United Kingdom.